Now Hiring - Applications Engineer in Lake Dallas, TX

Olympus Controls ([please apply online] is a fast-paced Automation Company that has an opportunity for an Applications Engineer to join our growing company. We offer a dynamic environment with competitive salary and health benefits for the right type of highly motivated individuals.

The individual will work with Olympus Controls outside Sales Engineers and interact directly with customers and their projects. The position requires self-motivation, problem solving, and desire to finish quickly but also please our clients. This job requires good oral and written communication skills, basic Windows Office applications proficiency, and a professional and courteous personality. The preferred candidate will have an aptitude toward programming, and electrical hands-on capability. The job will also require mechanical aptitude as a basic but also needs to have experience or the ability to quickly learn motion control, robotics systems, and sensor/safety/vision hardware.

Duties/Responsibilities:

• Provide technical support to customers while involving the Sales Engineers to assist in managing customer support needs
• Act as the primary technical support contact for most customers, sometimes free of charge to support hardware sales and at other times hired out at an hourly rate
• Provide technical support to outside Sales Engineers as requested
• Provide technical training to Sales Engineers and customers as requested
• Assist Sales Engineers with pre-sales support needs (robot demos, vision evaluations, product demonstrations, etc.)
• Post-Sale support needs are typically prioritized over Pre-Sale support needs for this role
• Provide customized customer training for most products
• Tech Support Levels Defined (Applications Engineers must be capable of all 3 levels):
• Tech Support Level 1: When 15 min. or less is required (via phone or email)
• Tech Support Level 2: Mid-level complex needs typically requiring more than 15 minutes, and free application startup assistance onsite to support hardware sales (at Sales Engineers discretion/request)
• Tech Support Level 3: Typically support requiring complex issues that take more than 4 hours, 3rd party communications, advanced software features, etc. [please apply online] LabView, etc.)
• Design and build demo equipment
• Provide feedback to appropriate Sales Engineer before, during and after sale or build process
• Provide training and support for other Applications team members
• Provide technical support for the Applications Technicians when needed
• Respond to tech support phone calls, text messages and emails within 2 hours
• Respond to customer and coworker action items within 4 work hours when not in the field, 8 work hours when in the field
• Provide updates every 24 hours to ongoing tasks
• Cover the duties for Sales Engineers and Technicians as required (vacation schedules, sick days, etc.)
• All functions may be performed at any location, in the office or the field
• 45-50 hours/week is the standard, working beyond this is generally required to fulfill duties as expected
• Basic tasks will be performed independently while supervision will be given to more complex engineering tasks
• This position works out of the local regional office and is not a work from home position
• Other duties include receiving and shipping packages such as demos, customer sample parts and other misc. items required by sales

Qualifications/Experience:

• An understanding of Motion Control, Robotics, and Machine Vision is preferred
• Understanding of basic electronics and mechanics
• Mechanical/Electrical/Physics /Mechatronics Engineering degree or equivalent 4-year degree in a technical field
• Knowledge of Visual Basic and industrial communications protocols
• Relevant industry experience preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location